Frequently Asked Questions

Everything you need to know about shopping with Silver Queen Kitchen

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.

Do you offer a warranty on your kitchenware?

Yes, all Silver Queen Kitchen products come with a 1-year limited warranty against manufacturing defects to ensure your culinary tools perform at their best.

What is your return policy?

We offer a 30-day return window for unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Are your products dishwasher safe?

While many of our stainless steel items are dishwasher safe, we recommend hand-washing our premium knives and wood-handled utensils to preserve their longevity and finish.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How can I track my order?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey to your doorstep.